Enter your activation details by hand

Before you start

The SM-DP+ address and activation code are in your confirmation email, and on your order page under "Enter the details by hand." Where the manual-entry screen is, by phone. iPhone: Settings > Cellular > Add eSIM > Use QR Code > Enter Details Manually. Samsung: Settings > Connections > SIM manager > Add eSIM > Enter activation code. Other Android phones: Settings > Network & internet > SIMs > Add eSIM > Need help? > Enter it manually.

Steps

1. 1Copy the SM-DP+ address and the activation code, or have them open on another screen.
2. 2Open the manual-entry screen, at the path above for your phone.
3. 3Type the SM-DP+ address exactly as shown, including the dots.
4. 4Type the activation code exactly as shown. Leave any confirmation-code field empty unless your email gives one.
5. 5Confirm, and keep the phone connected while the eSIM downloads. It takes about a minute.
6. 6If asked which line to use for data, keep your home SIM for now; switch when you land.

Good to know

• Both values are case-sensitive and have no spaces. Copying and pasting from the email avoids typos.
• It's fine to add your plan days before you fly, as long as you have a stable connection to do it. Leave data roaming off until you land. Nothing on your plan starts until you connect abroad, so there's no downside to adding early and switching on later.
• The landing steps, by phone, are in Turn on data roaming for your plan on iPhone, Turn on data roaming for your plan on Samsung, and Turn on data roaming for your plan on Android.
• Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.

Still not working?

If the phone rejects the details, see "Cellular plan cannot be added" and other add errors. Still not working? Contact MTN Travel eSIM support and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.