Turn on data roaming for your plan on Samsung

Before you start

Do this after you land. At home, the plan shows no service, and that's normal. Your home SIM stays exactly as it is; calls and texts keep using it.

Steps

1. 1Open Settings and tap Connections.
2. 2Tap SIM manager.
3. 3Turn on your MTN Travel eSIM.
4. 4Under Preferred SIMs, set Mobile data to your MTN Travel eSIM.
5. 5Go back to Connections and tap Mobile networks.
6. 6Turn on Data roaming.
7. 7Give your phone a minute. When a network name appears in your status bar, you're online.

Give your phone a minute to connect once you land. Still nothing? Switch on Airplane Mode for 30 seconds, then switch it off again.

Setting your APN

Most destinations need no APN. If yours is on this list, add it before you connect:

Destination

APN

Global, Israel, Kuwait, Morocco, Mauritius, Middle East, Qatar, Saudi Arabia, South Africa

knowroaming

Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, Mexico

tn1

Bahamas, Caribbean

altanwifi

Australia, China, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan

kroly

Europe, United States

No APN needed

Enter the value in lowercase with no spaces. On Samsung: Settings > Connections > Mobile networks > Access Point Names, then select your MTN Travel eSIM's tab. If the APN is listed, select it. If not, tap Add, enter any name you'll recognize, enter the value under APN, then tap Save and select it.

Good to know

• Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
• Data saver holds back apps on mobile data. Turn it off in Settings > Connections > Data usage while you travel.
• Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over.
• When you get home, turn data roaming off and set your data back to your regular SIM, so you don't pick up roaming charges. Your MTN Travel eSIM plan stays on your phone, ready for your next trip.
• Settings names and screens vary a little by One UI version. Checked on One UI 8.

Still not working?

Still not working? Contact MTN Travel eSIM support and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.