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Questions, answered.
Check two things first: that the eSIM is set as your data line, and that data roaming is switched on for it. That pair fixes most cases. If it still will not connect, send us the ICCID and we will look at the profile from our side.
Yes, and it is the easier way round. Install the profile while you still have wi-fi at home; it sits dormant until you switch it on. Some plans start counting from the first connection rather than from purchase, so check the plan before you activate.
If your handset is eSIM-capable and carrier-unlocked, yes. iPhone XR and later, most Samsung Galaxy S20 and newer, and Pixel 3 and later all qualify.
Send us the order email and the ICCID. If the plan never delivered data, we refund it. You will not have to argue the case.
Yes. Your home SIM stays in the phone and keeps handling calls and texts on your usual number while the eSIM carries data.