Check your plan is on your phone and ready before you fly

Before you start

Where your SIM list is, by phone. iPhone: Settings > Cellular. Samsung: Settings > Connections > SIM manager. Other Android phones: Settings > Network & internet > SIMs.

Steps

1. 1Sign in on the MTN Travel eSIM website and go to My plans. Your plan shows under your device.
2. 2Open your SIM list, at the path above for your phone.
3. 3Confirm an MTN Travel eSIM line is in the list. If it isn't, add the plan from your phone's settings with the QR code on your order page.
4. 4Leave Data Roaming off for the MTN Travel eSIM line until you land. You'll turn it on then.
5. 5Turn Data Roaming off for your home SIM, so it can't run up charges abroad.
6. 6If your destination needs an APN (see your platform guide), set it now, on Wi-Fi.

Good to know

• It's fine to add your plan days before you fly, as long as you have a stable connection to do it. Leave data roaming off until you land. Nothing on your plan starts until you connect abroad, so there's no downside to adding early and switching on later.
• Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over.
• Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
• Turning off your home SIM's roaming, step by step, is in Turn off data roaming on your home SIM before you fly.
• The landing steps, by phone, are in Turn on data roaming for your plan on iPhone, Turn on data roaming for your plan on Samsung, and Turn on data roaming for your plan on Android.

Still not working?

If the MTN Travel eSIM line won't appear after a second add, see "Cellular plan cannot be added" and other add errors. Still not working? Contact MTN Travel eSIM support and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.