Send a message. We'll get you sorted.
How to add your plan, start to finish
Choose a plan, add it to your phone at home, turn on data roaming when you land, and top up if you need to. Only the first two happen before you fly, and the add takes about a minute from your phone's settings. The guide for your phone is Add your plan on iPhone, Add your plan on Samsung, or Add your plan on Android.
- Choose a destination and a plan on the MTN Travel eSIM website, fixed or unlimited.
- Add the plan to your phone at home, on Wi-Fi, from your phone's settings with the QR code. It takes about a minute.
- Turn on data roaming when you land; only your phone's settings can switch it on.
- Connect. Your phone finds a network and your plan starts.
- Top up any time from My plans on the MTN Travel eSIM website if a fixed plan runs low.
The QR code is in your confirmation email and on your order page, along with the details to type in by hand if you can't scan. Adding the plan doesn't switch roaming on; only your phone's settings can. The taps are in Turn on data roaming for your plan on iPhone, Turn on data roaming for your plan on Samsung, and Turn on data roaming for your plan on Android. Give your phone a minute to connect once you land. Still nothing? Switch on Airplane Mode for 30 seconds, then switch it off again.
Next trip, skip the add: your MTN Travel eSIM stays on your phone, and you buy a new plan for it in My plans.
Scan the QR code if you can. Open it on another screen, such as a laptop or tablet, and scan it from your phone's settings. If the code is on the same phone you're adding the plan to, or it won't scan, type the SM-DP+ address and activation code instead. Both are in your confirmation email and on your order page, and both do the same job. Keep the email either way.
- It's fine to add your plan days before you fly, as long as you have a stable connection to do it. Leave data roaming off until you land. Nothing on your plan starts until you connect abroad, so there's no downside to adding early and switching on later.
- Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over.
- MTN Travel eSIM plans work on iPhone XS and later and on most Android flagships released since 2019. Your phone also needs to be carrier-unlocked. Check your exact model on the device compatibility page before you buy.
- Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
Chat on WhatsApp