Send a message. We'll get you sorted.
Adding your plan on a work phone managed by your company's IT
Company phones are often managed by device-management software, which can block adding an eSIM, restrict apps, or lock cellular settings. If the add fails or the option is grayed out on a work phone, nothing about your plan is wrong. It's a policy set by your employer's IT team, and they can change it or add the plan for you.
Steps
- Ask IT to allow eSIM setup on your device, or to add the plan for you with the QR code from your order page.
- If that isn't possible, add the plan to a personal phone and tether the work phone to it.
- Or carry a personal device for the trip, and buy the plan for it under Add another device and plan.
How to tether is in Hotspot and tethering on your MTN Travel eSIM plan.
Good to know
- A managed phone may also enforce a VPN, which can block the add; see Adding your plan with a VPN already active.
- If your company expenses travel data, your invoice shows the plan, price, and date.
- Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
Still not working?
If IT has allowed it and the add still fails, the cause is one of the usual ones; see "Cellular plan cannot be added" and other add errors. Still not working? Contact MTN Travel eSIM support and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
Chat on WhatsApp