MTN Travel eSIM

Adding your plan in low-power or battery-saver mode

Turn Low Power Mode or Battery Saver off for the minute the add takes, then switch it back on. Both modes restrict background work, and adding a plan is a download that can be interrupted; it's a precaution that costs nothing and rules out one cause if the add stalls.

Steps

  1. Turn off Low Power Mode (iPhone: Settings > Battery) or Battery Saver (Android: Settings > Battery).
  2. Add your plan from your phone's settings with the QR code from your order page or email.
  3. Once the plan is on your phone, switch the mode back on.

Good to know

  • If your battery is low, turn the mode off only for the add, then straight back on.
  • A VPN can interrupt an add the same way; see Adding your plan with a VPN already active.
  • If it gets interrupted, your plan is safe and nothing is charged. Try again from your phone's settings with the same QR code or details.

Still not working?

If the add stalls with battery saver off, see Adding your plan is stuck: what to do. Still not working? Contact MTN Travel eSIM support and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.

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