
Send a message. We'll get you sorted.

Wi-Fi makes it easier but isn't required. Any steady connection works for the minute the add takes. That includes your home SIM's mobile data, a hotspot from another phone, or café or airport Wi-Fi. What matters is that the connection holds until your phone confirms the plan is added.
At home, turn on mobile data on your home SIM and follow your add guide as usual: Add your plan on iPhone, Add your plan on Samsung, or Add your plan on Android. The download uses your home SIM's data for about a minute. After that, the new line is on your phone with nothing more to download.
Already abroad with no data? Use any Wi-Fi you can reach, or a hotspot from a travel companion's phone. Your home SIM's data also works, but your carrier charges its roaming rate for that minute. Turn it off again straight after.
If it gets interrupted, your plan is safe and nothing is charged. Try again from your phone's settings with the same QR code or details.

Send a message. We'll get you sorted.
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
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