Why does my status bar show a carrier I don't recognize?

Because your plan connects through local networks, not an MTN Travel eSIM-branded one. The name in your status bar is the network you're on, the same one locals use. Seeing it means the connection is working as designed.

More detail

We don't publish which network you'll land on in each country. Partners change, and your phone picks the strongest signal available at the time. So the name can differ between two visits to the same country. That isn't a downgrade. Where the partner networks are named, they're on the destination page for your country.

If the signal feels weak or slow, choose a different network by hand. See Switch networks manually when the automatic pick is weak. If the name shows but nothing loads, that's a setting, not the network. See Full bars but nothing loads: signal without data.

Send a message. We'll get you sorted.

Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.

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