Switch networks manually when the automatic pick is weak

Before you start

Manual selection stays put. If you cross a border on a regional plan, switch automatic back on first, or the phone keeps looking for the network you chose. And not every network in the list accepts your plan; if one refuses, pick the next.

Where the setting is, by phone. iPhone: Settings > Cellular > your MTN Travel eSIM > Network Selection. Samsung: Settings > Connections > Mobile networks > Network operators. Other Android phones: Settings > Network & internet > SIMs > your MTN Travel eSIM > Automatically select network.

Steps

1. 1Open the network selection screen for the MTN Travel eSIM line, at the path above for your phone.
2. 2Turn off the automatic setting.
3. 3Wait for the list of available networks. It can take up to a minute.
4. 4Tap a different network from the one you were on.
5. 5If it connects, stay on it. If it refuses, tap the next.
6. 6Switch on Airplane Mode for 30 seconds, then switch it off again, so the phone registers cleanly.

Good to know

• Switch automatic back on before you leave the country, and any time you're not sure.
• The name you see is the local network, not MTN Travel eSIM; see Why does my status bar show a carrier I don't recognize?.
• How the phone chooses when several networks are available is in How MTN Travel eSIM picks a network when several are available.

Still not working?

Still not working? Contact MTN Travel eSIM support and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.