Find your order number, ICCID, and invoice

All three are on your order page: the page you land on after buying, which you can reach again from Order history. The order number is also in your confirmation email, and the ICCID is on the plan in My plans, under your device. These are the details we ask for when you contact us.

Steps

  1. Sign in on the MTN Travel eSIM website.
  2. Go to Order history and select the order.
  3. Read the order number under the headline.
  4. Read the ICCID next to it. Select the copy button to copy it.
  5. Select View invoice to open or save the invoice.

Good to know

  • The ICCID is the 19-digit number that identifies the eSIM your plan is on. It's the fastest way for us to find your line, and it's also on the plan in My plans: My plans > your device > the plan.
  • The order number identifies the purchase. Automatic top-ups each have their own order number.
  • The confirmation email carries the order number and the QR code.

Send a message. We'll get you sorted.

Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.

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