Send a message. We'll get you sorted.
How weather and natural disasters can affect coverage
The same way they affect everyone else's phone in the area. Networks depend on towers, cables, and power, and your eSIM uses the same local networks as everyone around you. Service returns as infrastructure is repaired, and nothing about an outage affects your plan's days or data.
More detail
Networks depend on towers, cables, and power. Severe weather and natural disasters damage all three, and the effect on your MTN Travel eSIM is exactly the effect on everyone else's phone in the area, because you're using the same local networks. Some destinations also have planned power interruptions that affect towers with limited backup; when a destination page notes something like that, it's worth reading before you go.
During an emergency, networks prioritize voice and emergency calls, and data may slow or stop even where signal shows.
Expect service to return as infrastructure is repaired, at the same pace as for locals. Keep offline maps and key documents downloaded in regions prone to storms or outages, keep your phone charged, and remember emergency calls work on any available network regardless of your plan. Nothing about an outage affects your plan's days or data.
Once you know where you are headed, choose a plan for your destination, the eSIM itself only needs adding once.
Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.
Chat on WhatsApp