Adding a new plan while already roaming on another network

Moving from one country's plan to the next has no gap, because both plans live on the same MTN Travel eSIM. Buy the next plan on the MTN Travel eSIM website, in My plans under this device, on your current plan's data, and it goes onto the eSIM you already have, with no new eSIM and no data roaming steps to redo. If both countries are on the same regional plan, none of this applies: the phone switches networks by itself at the border.

Steps

Stay connected. Your current plan's data is enough to buy the next one; you don't need Wi-Fi.
On the MTN Travel eSIM website, go to My plans, choose the new destination and plan, and buy it for this device.
When you arrive in the new country, give the phone a minute to connect on the new plan.
If it hasn't connected, switch on Airplane Mode for 30 seconds, then switch it off again.
Check the APN. A country that uses a different APN, or none, needs the old one cleared or changed.

Good to know

The APN table and the path for your phone are in your add guide under Setting your APN. A plan that used kroly in Japan, for example, needs the APN cleared for a country that uses none.
Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over. The new plan waits until you connect in its country; the old one keeps running until then.
For a route through several countries, a regional plan is simpler than a plan per border; see Does a region plan cover every country in it?.

Still not working?

If the new plan won't connect after the steps above, see eSIM not working: no data after landing. Still not working? Contact MTN Travel eSIM support and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.

Send a message. We'll get you sorted.

Have questions about coverage, installing, or a plan you've already bought? Whatever it is, message us and a few quick questions will get you to the right person. Email works too, if you'd rather.

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