Is my phone compatible with eSIM? The one-minute check

Before you start

MTN Travel eSIM plans work on iPhone XS and later and on most Android flagships released since 2019. Your phone also needs to be carrier-unlocked. Check your exact model on the device compatibility page before you buy.

Steps

1. 1Open your phone's keypad and dial *#06#.
2. 2Look for a 32-digit number labeled EID. If it's there, your phone supports eSIM. No EID means no eSIM hardware.
3. 3On iPhone, check Settings > General > About > Carrier Lock: "No SIM restrictions" means unlocked.
4. 4On Android, look under Settings > About phone for SIM lock status, where offered.
5. 5Not sure? Tap Check compatibility on any plan page on the MTN Travel eSIM website, on the phone you'll travel with.

The dial code works on iPhone and almost every Android brand, and it's the same check we use. If the check says your phone can't take an eSIM, don't buy a plan for it.

Good to know

• Passed the check but the eSIM won't add? It's usually a carrier lock or a regional model without eSIM. See Carrier-locked, region-locked, or unlocked: how to tell and "Cellular plan cannot be added" and other add errors.
• The models we see most often, with the regional exceptions, are listed in Which devices support eSIM?. Trust the dial code over any list.
• Cellular iPads and Galaxy Tabs work too. Wi-Fi-only tablets have no eSIM hardware.
• Your plan is data only, with no phone number, calls, or SMS. Calls and texts keep using your home number.
• Your plan starts when you connect in a supported country, not when you buy. Your validity days count from that first connection. Unused data expires at the end of your validity period. It doesn't roll over.

Still not working?

If you bought a plan and your phone fails this check, you get a full refund as long as the plan was never added to a device. Still not working? Contact MTN Travel eSIM support and include four things: your ICCID, your order number, your phone model and OS version, and what you've already tried.